Free shipping is standard for most items we sell for orders over $300. With the Free Shipping option we choose the most economical service available.
How to take advantage of our Free Standard Shipping
- Total order amount must total $300 or more after all coupons and discounts are applied.
- Products must be eligible for free shipping. This is noted on the product page.
- Order must not weigh over 10 pounds.
Most of our orders will ship out within 24 hours if received during normal business hours. Monday – Friday 8 am to 5 pm
Due to shipping carrier policies, we cannot guarantee or fulfill requests for weekend deliveries. Shipping carriers do occasionally deliver orders sent with standard shipping on Saturdays, but cannot be guaranteed.
Shipping and processing times are business days only. Monday – Friday and excludes all holidays.
You may return most new, unopened items within 30 days of delivery for a full refund of the product. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any product that is returned must be in the same condition as it was received and in the original packaging.
Upon receipt of the item and a complete inspection, a refund will be processed.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days).
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Or you can call us Monday – sunday between 9:00 AM – 4:00 PM CST to speak with a customer representative. When calling please have your order number readily accessible.
Shipped orders that go unclaimed or are refused at time of delivery or are returned undeliverable will be subject to original shipping charges incurred and return charges.
All returns must have a return authorization to qualify for a refund or exchange.